Changing your password

Changing your password is the same process as if you had forgotten your password.

  1. At the login screen.

  2. Select Forgot password?

    Select Forgot password?

  3. Enter your Email address.

    the reset your password screen, with field to enter email or username

  4. Select Next.

  5. Select Send me an email.

    Select Send me an email.

  6. A unique code is sent to the registered email address.

    A unique code is sent to the registered email address.

    The code expires after an hour.

  7. Select Enter a code from the email instead.

    Select Enter a code from the email instead.

  8. Enter the code on the email.

  9. Select Verify.

    as part of the password reset process, the verify with your email screen, with the Enter Code box higlighted

  10. Enter your new password.

    Passwords should be at least 10 characters long. Your password cannot be any of your last 4 passwords.

  11. Select Reset Password.

The reset link is sent to your registered email address. You will need access to this account.

Check your Junk or spam folders.

Not received the password reset email?